What we do
Quality and governance for us is about having the right people in place, doing the right things on time and when it’s not right, fixing it.
Within our organisation we have a head of quality and service delivery role which is accountable to the senior leaders of the organisation. We don’t stop at just that and have a number of key roles carrying out quality and governance responsibilities to ensure we provide a great service and keep our staff, our customers and our clients safe.
Our practice is evidence based to ensure our clients benefit from the latest rehabilitation techniques or, in the case of expert witness services, the most recent knowledge.
We are open and transparent with our customers through the sharing of management information (MI) which demonstrates where we are adhering to service level agreements, the life-cycle of the claim and, in rehabilitation cases, where goals are achieved. We believe our MI helps people to understand and assess the value added by our services.