What we do
We focus on lightening the load for employers and case managers. Our Employment Support Service is designed to take the strain out of recruitment where support workers are needed in a client’s home.
Our dedicated HR team provide HR administration support throughout the whole process of finding the right support workers, settling them in to the role and ensuring they provide the right level of care to people following catastrophic injury. Everyone working throughout the recruitment and on-boarding process are mindful that the care setting is first and foremost a home.
Working alongside the case manager, who sees the whole picture of what a client requires, our HR team take the lead on advertising roles, arranging interviews, contracts and vetting through to payroll services, day-to-day employee relations admin and ongoing appraisals and development.
With our Employment Support Service, clients and appointed employers can be reassured that their employment duties are managed effectively and in line with legal requirements; all whilst the client receives the care and support they need and deserve at home.
Why choose Bush & Co
- Day-to-day administration
Referrals to the service are managed by our highly experienced case managers on behalf of the client and their nominated employer. This ensures roles are clearly identified and meet the client’s rehabilitation needs and ongoing care requirements to maintain a healthy and comfortable life.
The role requirements will be captured by the case manager who, in conjunction with the Employment Support Service team will produce a job description and person specification to ensure we help find the perfect match.
When a client needs ‘at home’ support workers in place, our case managers will discuss the Employment Support Service with their client and the nominated employer to identify which roles are needed.
Our HR team will take the lead on finalising a job description and advert, placing this advert with relevant advertisers and manage the responses.
Pre-interview packs are created for both the case manager and employer and the interview takes place. The family is involved throughout the process to ensure decisions are made in the best interest of the client.
Once suitable care workers have been selected, our HR team manage the paperwork associated with making an offer, gathering vetting paperwork (including DBS, right to work and references), confirm start dates, issue a contract and arrange Employers Liability insurance.
With this information in place, the employer can be reassured that their care workers are appropriate and pass all of the necessary checks before coming into the home.
We arrange bespoke training packages relevant to the client’s care needs for each support worker with additional 1-2-1 support from the case manager.
Managing payroll for workers is another task that our Employment Support Service can manage on behalf of the employer, to reduce the administration tasks and responsibility the employer faces.
There are a number of options available to employers and our case managers explain all these options and what is involved to support employers to make the right decision for them and the client.
If our Employment Support Service is used for support worker payroll, time sheets and payment queries are all managed by our dedicated team. Where our service is not used, the team will liaise will third party payroll providers where relevant and on behalf of the employer. We can also support pension administration should this be required.
Once a support worker is in place, our service provides ongoing HR administration support. This includes holidays and sickness absence, probationary periods, disciplinary and grievances, appraisals and training needs.
The team and the case manager are on hand throughout the life-cycle of an employee to ensure no one is left unsure of the processes and procedures required by an employer; many of whom are parents and family members of someone whose life has changed significantly following injury and have a new way of life to adjust to.