What is case management?
If you search online for case management, you’ll find that it is described as:
“…a collaborative process which: assesses, plans, implements, co-ordinates, monitors and evaluates the options and services required to meet an individuals health, social care, educational and employment needs, using communication and available resources to promote quality cost effective outcomes.”
Case Management Society UK
At Bush & Co, our case managers follow the guidance of the Case Management Society UK and a number of other organisations and so what you can expect is someone who will:
- assess you as an individual and your current and future needs;
- put a plan in place based on these needs for a successful rehabilitation with clear, manageable goals included;
- implement the plan alongside you to run at a pace you feel comfortable with;
- monitor progress with you and respond to changing needs based on your injury; and
- coordinate all the relevant care and support you need whether that be accessing statutory services, therapy and rehabilitation, financial support as well as education, vocational support hobbies and lifestyle choices.
Your case manager
My case manager was always there for me getting me everything I needed. Helped me through the low times and was always cheerful when we spoke or met. I wish to thank her for everything she did and getting me to where I am today.
Client, 2019