Useful Information

What to expect at face-to-face visits with a case manager or expert witness

We understand that whilst lockdown restrictions ease across the UK, the threat of the Coronavirus remains. To help reassure you prior to a face-to-face visit from a case manager or expert witness, we’ve created some handy guidance around what will happen at the visit.

Staying safe when a case manager visits - Children Staying safe when a case manager visits - Young people and adults Staying safe when an expert witness visits - Children Staying safe when an expert witness visits - Young people and adults

Further support for you and your injury

There may be times when you need further support during your rehabilitation or when case management has finished.

Bush & Co are in no way affiliated to all of these organisations however we feel they may be suitable for your needs. You should always research into how these organisations could help and if they are right for you and seek guidance where needed.

Support during the Coronavirus

There is no doubt that these are strange times for many people as we need to stay home and stay safe. Your case manager will continue to provide support and guidance and work with you on your rehabilitation goals. There are many ways to stay in touch and keep focused on your goals so reach out whenever you need to.

We’ve reviewed some online tools and guidance that is also available to you. Your case manager may talk you through these but they are also accessible to you to read and work through yourself. Many include specific activities and all give advice, tips and techniques to help you and look after your mental wellbeing.

You can Click here to download a list of all the resources we’ve reviewed. The sheet includes links to each resource and a description to help you decide if it’s right for you.

Financial advice and support

There are a number of specialist firms who can assist you with financial matters. We recommend that you seek advice from an Independent Financial Advisor who has experience in advising people who have received compensation as a result of a personal injury or clinical negligence claim and vulnerable clients.

You can also visit for independent advice from the Chartered Institute of Securities and Investments.


Charitable organisations

Action on Hearing Loss

Support for those who are deaf, deafblind or have hearing loss.

Age UK

Support and advocacy for people later in life.


Emotional and practical support for people whose babies have been born premature or in neo-natal care.

Changing Faces

Support and representation for people of all ages with disfigurement to the face, hands or body caused at birth, from illness or personal injury.

Child Brain Injury Trust

Support and advice for children, young people and families living with Acquired Brain Injury through information, face-to-face support, events and training.

Citizens Advice Bureau

Provides free, confidential information and advice to support people with money, legal, consumer and other problems.

Disability Rights UK

Advice and information on independent living, education and skills, benefits and crime through their website factsheets and telephone helplines.


Provide support, services and information to brain injury survivors, their families and carers, as well as to professionals in the health and legal fields.

Job Centre Plus

Services aimed at those attempting to find employment and to those requiring the issuing of financial provision due to lack of employment.

Limbless Association

A number of helplines that can be accessed including a Limb Loss Legal Panel, welfare and benefits. The website also hosts a directory of disabled service centres across the UK including all the NHS and private clinics, user groups, charities, governing bodies and industry associations.


Information and advice to people with mental health problems. It also works to raise public awareness and understanding of issues relating to mental health.

National Deaf Children’s Society

Information and resources for children and young people who are deaf.

Rainbow Trust Children’s Charity

Offer Support Workers who provide a life line to these families and children.

Royal National Institute of Blind People (RNIB)

Practical and emotional support for everyone affected by sight loss.


Provide support, information and advice to disabled people and their families.

Spinal Injuries Association

Support to its members including an SCI advice service, peer support, home delivery service, telephone counselling, funding and vocational support.

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