Our UK-wide case management services have been established since 2005 and exist to support the thousands of clients’ lives we are able to transform and the hundreds of claimant, defendant and insurer relationships we hold.
We provide first class case management to enhance a client’s rehabilitation in a way that makes them feel supported with clear goals and you feel reassured on cost, quality and effective outcomes.
Our case management services support children from birth, young people and adults who have suffered catastrophic injuries through personal injury or clinical negligence.
The services we provide support both claimant and defendant parties during litigation to ensure clients’ needs are paramount to a successful resolution for all involved. Instructions are accepted as single or joint instructions under the Rehabilitation Code (2005).
The work we do centres on a solution focused, pragmatic approach steeped in goal setting, open and honest communication and clinical knowledge. Choosing to work with us means you can rely on some of the most experienced, focused and respectful case managers in the sector.
At Bush & Co, we specialize in providing compassionate and comprehensive support for children and young people recovering from catastrophic injuries. Our expert paediatric case managers, selected for their extensive clinical experience in areas like Acquired Brain Injury, Spinal Cord Injury, and limb loss, offer tailored support focused on the unique developmental needs of each child.
Emphasizing early intervention, our services range from bespoke assessments to specialised rehabilitation and family support, ensuring a child-centric approach in every aspect of care. With strong in-house support teams for behavior, education, and complex care needs, and a partnership with the Child Brain Injury Trust, we are dedicated to making childhood as positive and fulfilling as possible despite life-changing challenges.
Our team of dedicated case managers, who include nurses, physiotherapists, social workers, occupational therapists, and sports rehabilitation specialists, provide comprehensive care addressing the physical, psychological, and social needs of our clients.
Staying current with the latest clinical best practices and guidelines from authorities like NICE and Public Health England, they ensure the highest quality of care. Our case managers are also engaged in continuous professional development through clinical audits, peer networking, and mentorship programs under the leadership of Fiona Kenny, Head of Case Management and Rehabilitation.
This team is committed to rebuilding hope, relationships, and futures, firmly believing that a life-altering injury is not the end of the journey but a new beginning.
Bush & Co is incredibly proud of its specialist case management service formed out of charity partnership.
The Child Brain injury Rehabilitation Service is made up of a UK-wide network of brain injury case managers specialising in working with children and young people and was launched following a joint venture partnership with the Child Brain Injury Trust set up in 2018. Whilst overall case management remains the same, our children and young people (paediatric) case managers are selected for their knowledge of brain injuries but also the way they work with and are sensitive the child and their family; navigating complex dynamics, addressing barriers and most importantly ensuring the voice of the child is heard.
In the face of life-altering challenges, the right support can make all the difference and Matt’s efforts have helped transform the life of a 36-year-old client who tragically lost all his fingers in a work-related accident in 2019. Matt's dedication and expertise allowed him to oversee the case seamlessly from hospital admittance right through to successful case management discharge.
In the face of immense challenges, Nichola has shown unwavering dedication in transforming the life of a young client who experienced spinal cord and traumatic brain injuries following a car accident in 2020. The accident involved the child’s three older siblings and mother, and each has suffered physical and psychological trauma following the accident.
Rebuilding your life after a traumatic accident and a life-altering transfemoral amputation can be an overwhelming and lonely journey. Following his involvement as a pedestrian in a road traffic collision in 2017, a young man faced a long road to recovery ahead. With the support of a compassionate and experienced case manager in Scott, he found the motivation and resolve needed to conquer every challenge and achieve his rehabilitation objectives.
In 2019, an 18-year-old client experienced a life-altering car accident that resulted in traumatic brain injuries. Throughout the challenges of their recovery journey, Dan has offered unwavering support and guidance as the lead case manager and continues to guide the client on their journey back to the life they enjoyed before the injury.
Case managers can be a real life-line to people post injury and major trauma; a key figure to support with rehabilitation when life has changed beyond recognition.
Our case managers work with clients and solicitors during litigation as well as with a deputy and post-settlement. They will:
Working with Bush & Co means that clients have access to additional services in one place to provide continuity. Additional services include care solutions, vocational rehabilitation and behaviour support.
At Bush & Co we understand that getting to know a case manager is hugely important for you and your client and for that reason offer a ‘meet and greet’ session at no charge prior to instruction. We know this gives you the opportunity to find out more about the case manager, what they are like to work with and what skills and experience they have etc; after all it’s difficult to get all of the insight you need just from an online profile or CV.
Meet and greet appointments with clients and their families are not mandatory however are available to provide reassurance before choosing to work with Bush & Co.
Establishing a positive and enabling relationship within case management is important to ensure that realistic and meaningful goals are set and met but also that a person feels listened to, encouraged, respected and dignified.
To arrange a ‘meet and great’ session, please speak with our Enquiries team on 01327 876210 or email enquiries@bushco.co.uk
Having a Bush & Co case manager on your team whether you are a claimant or defendant solicitor or insurer means that:
In recent years, remarkable advancements in technology have transformed the field of prosthetics, making devices more functional, durable, and intuitive to revolutionise the lives of individuals with limb loss. These cutting-edge innovations aim to overcome the limitations of traditional prosthetics and provide users with enhanced functionality, comfort, and a greater sense of independence with a more natural feel.
Functional Neurological Disorder (FND) presents a significant challenge within neurological healthcare, giving rise to a range of symptoms such as limb weakness and seizures without a clear structural disease process. It is not only a common cause of neurological disability but also ranks as the second most common reason for outpatient neurological consultations, following headaches and migraines.
In recent years, virtual reality (VR) technology has emerged as a ground-breaking tool with the potential to revolutionise the rehabilitation process for individuals following catastrophic injuries. Offering a unique and immersive experience, VR can create more stimulating and engaging experiences, which can lead to improved outcomes and faster recovery times. Offering potential benefits for clients and medical professionals alike, it is beginning to demonstrate remarkable efficacy in enhancing physical, cognitive, and psychological recovery.
Spinal cord injuries (SCI) are a result of severe damage to the spinal cord and lead to varying degrees of motor and sensory paralysis. Chronic pain is common after SCI and can occur in any part of the body, often persisting for prolonged periods and presenting significant barriers to performing everyday activities.
Neuropathic pain is usually chronic and is a result of distorted communication between the brain and the nerves damaged by a SCI which causes a change in the nerve function at the site of the injury and areas around it. It affects around half of all people with SCI and pain can occur immediately after SCI or develop and increase in intensity over time and can either be unrelenting or experienced at any time without any obvious event or cause, with the pain sensation often burning and sharp.
We all respond to pain in different ways, with some individuals experiencing moderate discomfort and others feeling severe symptoms when presenting similar injuries. Describing pain is also a complex and nuanced exercise in communication. These differences in sensitivity and perception are often termed as resilience and a person’s level of resilience to pain can lead to adverse physical and psychological patient outcomes and dictate how successful pain management interventions are.
Resilience is both the process and outcome of our ability to successfully overcome and adapt to adversity. Whilst an individual may have some characteristics that make them more resilient than others, resilience can be built over time through developing behaviours, thoughts, and actions and utilising help from external resources.