At Bush & Co Care Solutions, our care managers possess unrivalled expertise in coordinating the quality and delivery of patient care following catastrophic injury and support clients to enjoy fulfilling lives.
They play a pivotal role in supporting individuals’ post-settlement care, ensuring that their rehabilitation journey continues to be smooth and successful after they return home. With their wealth of experience and comprehensive knowledge, our care managers supervise and guide patients through the various stages of treatment and rehabilitation, ensuring seamless transitions and continuity of care. In addition, they work closely with case managers during litigation to ensure clear roles of rehabilitation and care management are defined.
Expert Care Management
Well-versed in navigating the complexities of the healthcare system and collaborating closely with multidisciplinary teams to ensure a holistic approach to care, care managers are a key point of contact between patients and their extensive network of care providers, displaying exceptional leadership, effective communication, and impeccable organisational skills in ensuring our clients receive the highest levels of care and support.
The multifaceted role encompasses a range of key responsibilities, all aimed at safeguarding the delivery of exceptional care and facilitating positive outcomes. The main pillars that define our care managers' roles include:
- Safeguarding the Delivery of High-Quality Care: At the core of our care managers' mission is gaining a profound understanding of our client's needs and ensuring their care requirements are met with unwavering precision. Through a meticulous review of medical records and proactive assessment, they identify and address potential challenges even before they arise. Our goal is to continuously optimise the quality and effectiveness of the care our clients receive.
- Building Effective Relationships: We believe in the power of building strong and meaningful relationships with our clients, their families, dedicated staff, and external partners. These connections are the bedrock of positive communication, fostering an environment where all parties collaborate seamlessly to meet our client's care needs. Whether it's working closely with case managers or linking clients with support systems within their community, we prioritise building lasting connections that enhance the care experience.
- Staff Recruitment, Training, and Supervision: Drawing from our deep understanding of our client's unique needs, our care managers expertly recruit direct employment support workers and nurses who possess the necessary qualities and skills to provide exceptional care. Through comprehensive initial and ongoing training, we ensure that our care providers are equipped with the knowledge and expertise to fulfil their daily responsibilities with excellence. We leave no room for knowledge gaps and continuously supervise our care providers to maintain the highest standards of care.
We hold ourselves to the highest standards of care provision and our care managers are regulated by the Care Quality Commission (CQC), ensuring that our care settings meet recognised standards. With this assurance, you can trust that our care managers are dedicated to upholding the highest quality of care for our clients.
A Seamless Care Experience
The dedicated care managers at Bush & Co Care Solutions oversee various aspects of care to ensure our clients' wellbeing and safety. Our warm and engaging approach allows us to forge strong relationships built on trust, empathy, and a genuine commitment to person-centred care. Some key areas where our care managers excel include:
- Home Visits and Property Assessments: We understand the importance of providing a safe and comfortable environment for our clients. Through regular home visits, our care managers conduct thorough risk assessments to ensure that properties are suitable and identify any necessary changes to enhance safety and accessibility.
- Care Planning: Our care managers work closely with our clients and their families to develop comprehensive care plans that align with their unique needs and aspirations. By actively involving our clients in the decision-making process, we ensure that the care provided remains client-centric, empowering them to live their lives to the fullest.
- Risk Assessments: Meticulous risk assessments are conducted in line with clinical recommendations, guaranteeing the well-being of our clients and the support staff working with them. Whether it's evaluating proposed travel routes and accommodation or identifying potential risks in the home environment, we are committed to safeguarding.
- Advice and Support: Serving as trusted sources of guidance for our clients and their families, we offer expert advice on a wide range of medical and non-medical areas, helping identify potential improvements in the level and type of care needed. Our aim is to provide holistic support, addressing not only the physical aspects of care but also the emotional and social well-being of our clients.
- Recruitment and Onboarding: Our care managers understand the needs of the client within the home and the exact requirement of support workers and nurses. On understanding this need, care managers can recruit the highest calibre or care worker and provide the client with choice, dignity and control over the care they receive. Once the right carers have been found, our care managers manage the onboarding process and provide ongoing support by leading on payroll and pensions, employee relations, leaver processing, supervision, rotas, clinical training and competency sign-off.
Your Care Management Partners
Partnering with Bush & Co Care Solutions means gaining access to a team of passionate and dedicated care managers who will be with you every step of the way, providing unwavering support, fostering effective communication, and delivering care of the utmost quality.
Our Care Managers have a deep understanding of the rehabilitation process and with their expert guidance, patients can confidently navigate the intricate web of safe, effective, compliant and well-led care in the home. Our care managers provide the necessary support to manage any challenges that may arise, advocating for the patient's needs and ensuring their care needs are met.
Choosing Bush & Co care managers means choosing a team of professionals dedicated to facilitating positive rehabilitation journeys and committed to providing exceptional support, coordinating high-quality care, and empowering individuals to regain their independence and rebuild their lives.
Meet our Care Managers
Choosing to work with Bush & Co Care Solutions means that you not only partner with an experienced care manager, but you and your client has access to a dedicated wider care management team with a wealth of experience in direct employment, catastrophic injury and care in the home.
Danielle Marchant
Danielle has worked in the care sector for over 20 years in a number of settings including Deputy Manager for Brain Injury Rehabilitation, Deputy Manager in Learning Disability Services, Care and Compliance Management and Care Co-ordinator for complex healthcare including spinal cord injury. She is responsible for a case load of clients, overseeing care planning, risk assessments, staffing and medication support. She also works closely with case managers to review care plans and risk assessments to support in maintaining CQC compliance.
Matt Grant
Matt has worked in domiciliary care since 2019 and during that time has held client facing and leadership roles including care worker, assessment coordinator, care coordinator and service manager. His experience spans working with children and adults with learning disabilities, dementia, mental health conditions and alcohol and drug dependencies. As a care manager, Matt is passionate about care and providing outstanding support to people requiring care to live a fulfilled and positive life.
Carolyn Morris
Carolyn's varied career pathway has provided her with a solid foundation to deliver exceptional support to her clients. She combines her skills and passion for the role to ensure her clients' needs are holistically met. Carolyn has experience working with adults and children with a range of needs and is responsible for a complex case load of care management with the home.
Kirsty Palmer
Kirsty is an experienced Care Manager who has worked with different patient groups in a variety of settings. She has worked at management level in residential care and is QCF level 5 trained in Leadership and Management. She is passionate about advocating on behalf of her clients and ensuring they receive high quality person centred care.
Gareth Hankin
Gareth has worked in the care industry for over 16 years in a number of fields and roles within the sector. His career started in brain injury rehabilitation where his passion for improving people's quality of life began. In his role as a therapy assistant, Gareth worked closely within a multi-disciplinary team to assess baselines and work on people’s daily activities, using their skills to achieve more independence and increase their quality of life.
He has worked within a number of areas including mental health, learning disabilities, dementia, and Cerebral Palsy alongside his background in Acquired Brain Injury. Gareth has progressed his career from a support worker through to care coordinator, team leader and managing a service within the mental health field before becoming a care manager.
He feels it is his vocation in life to help people get the person-centered support they deserve and live a better quality of life. Gareth always looks to develop a positive outlook for people's futures. He is interested in new innovations and technology, enjoys learning new skills, and finding out more about people's cultures and backgrounds.
Lucy Rees
Lucy has worked in care for the past eight years, working predominantly with clients with special educational needs and disabilities. She has experience as a deputy manager then registered manager in a special needs setting specialising in Autism and challenging behaviour support. Lucy also has experience in education having worked at a special educational needs college for seven years supporting individuals with profound and multiple learning difficulties (PMLD). Lucy also holds a level 5 FdA in special educational needs and disabilities and a level 3 qualification in health and social care. She has a passion for supporting individuals to be the best possible versions of themselves and strives to spread positivity where she can.
At Bush & Co, Lucy is tasked with overseeing care planning, supporting families, risk assessments, medication support and staff supervision amongst other tasks.
Rebecca Hancock
Rebecca (Bex) has had a career spanning nearly 20 years in the Care sector. She started her journey working with children/young adults with learning disabilities and then discovered her passion for working in the private sector with people who have acquired a brain injury either at birth or due to illness/accident. Through a domiciliary role, Bex also has experience working with the older community, caring for clients with dementia and different types of complex care. Whilst raising her family Bex began re-training in HR, with her wealth of clinical experience allowing her to find perfect fits for varying care roles. Alongside her partner, Bex grew this business in a director role. However, Bex’s passion for working in Acquired Brain Injury is what has lead her to Bush & Co Care Solutions where as a Care Manager she supports client’s care needs.
Emma Flinders
Emma has over 10 years’ experience in the Health and Social Care sector, beginning her career as a Support Worker for adults with learning and physical disabilities. She progressed to a Care Manager role within Adult Social Care, where she was responsible for assessing individual needs, creating tailored care packages, and completing risk and mental capacity assessments. She also monitored and reviewed care plans to ensure effective support. Most recently, Emma has worked as a Mental Health Team Leader for a housing association; supporting adults with complex mental health conditions. In this role, she worked closely with psychiatrists and mental health professionals to promote recovery, independence, and successful reintegration into the community.
Meet our care solutions support team
Jo Wilkins
Head of Care Support Services and Registered Manager
Jo has worked in care for over 25 years, all of which have been within the neurological sector. She has experience as a registered manager for both inpatient and community services and has developed and managed services across Bedfordshire, Northamptonshire and Oxfordshire for Acquired Brain Injury and Nursing providers. Jo is charged with both the growth of the service and ensuring the care delivery and provision meets the fundamental standards of care.
Jamie Harris
Registered Manager
Jamie has worked in the care sector for over 15 years and comes from a family of care home providers where his passion for supporting young people and adults living with life-changing injuries and disabilities was born. He has managed services that support people with a wide range of needs from learning difficulties to those with a mental health diagnosis and has cared for people from 16 to 106 in the process. The services Jamie has managed include care homes, domiciliary care, respite provisions and NHS services. He also has experienced within the prison service, working with people with challenging behaviour and offending backgrounds.
At Bush & Co Care Solutions, in his role as registered manager, Jamie ensures the team consistently delivers outstanding care in line with the Care Quality Commission’s requirements and within the ethos of our service, as well as keeping up to date with current guidance and policies.
Zoe Scott
Clinical Lead Nurse
As a registered general nurse, Zoe has over 24 years in care and 18 years' clinical experience working with clients with a variety of physical problems, specialising in the management of adults who have sustained a brain or spinal cord injury or who have sustained multiple injuries that mean they require complex care. This has included swiftly build supporting and therapeutic relationships despite sometimes challenging family dynamics. Zoe is responsible for setting up complex care packages for clients within the home and manages the ongoing requirements for support workers including recruitment, on-boarding, supervision and training.
Sue Bowers
Support Worker HR & Recruitment Team Leader
Sue has been in her role at Bush & Co for over seven years providing HR administration services to care and case managers, She leads on direct employment tasks and queries ranging from annual leave through to sensitive disciplinary actions.
Angela Wilson
HR & Training Administrator
Ang has worked in a variety of care settings including the NHS, residential care and the private care sector. She is passionate about ensuring all clients are supported in a person centred way and her role as HR and Training administrator is pivotal to this. Ang coordinates all support worker training using both the e learning training portal and arranging specialist client specific training. She is always on hand to assist all support workers, care managers and case managers with training queries and works hard to maintain excellent compliance standards.
Donna Dorbon
Onboarding & Compliance Coordinator
Donna has worked in social care for over 17 years as a support worker, working within the private sector and Local Authority before joining Bush & Co in 2023. Donna is responsible for the recruitment and on boarding for all support workers, ensuring employee supervisions, appraisals and probationary reviews are completed according to CQC guidelines as well as managing Support workers annual leave records.
Claire Hartley
Payroll Administrator
Claire has worked in HR and Payroll for over 15 years in sectors including education and childcare provision. She is driven to resolve queries and provide a high quality service to clients in her responsibilities of co-ordinating the payroll process for Bush & Co Care Solutions clients choosing direct employment; working closely with care managers and finance to ensure legal compliance and exceptional service.
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Supporting a Smooth Return to School
September for many brings the back to school flurry of activity with shiny new shoes, packed lunches and excitement to see new and old friends in the playground but for many families, returning to school can bring.
We caught up with Jo Wilkins and the care managers at Bus & Co Care Solutions to find out how they helped children and families prepare for ‘Back to School’ season.
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Summer of Fun – That Festival Feeling!
Whilst thousands of people have been flocking to festivals this summer, care free and at times with just a back pack and a tent, many others (particularly people living with injuries and disabilities post-trauma) have either missed out or have faced a mammoth task of getting there.
For one of our clients, a summer of fun was possible and here we tell their story of how they got that festival feeling at Accessible Festival in Bury with the support of their care manager and support team.
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Care Management: When Care and Case Management Work Hand in Hand
A key benefit to care and case management being under one brand at Bush & Co is the ability to provide the right skills at the right time in order to place the client at the centre of decision making and to ensure funds are spent on behalf of the client in a cost-effective and transparent way.
Care managers within Bush Care Solutions work closely with case managers for the best outcomes when direct employment is in place.
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Care Management: Boundaries and Expectations
Boundaries and clear expectations are critical in setting up care in the home and our care managers work at the pace of the client and their support network to ensure engagement from the outset. Communication is key at a time when emotions may be running high and parents in particular need to be on board and understand the role of the care manager.
Danielle Marchant, Care Manager at Bush Care Solutions, shares a recent case where realigning boundaries and expectations allowed a mother to still be mum, whilst keeping her daughter safe.