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What to Expect from
Case Management

When your solicitor or insurer recommends this approach, rest assured that we'll guide you through the process with care and support. We understand that it can seem overwhelming at first, but we're here to make it as seamless as possible for you.

Before we begin, we want to empower you with choice. Your solicitor or insurer may present you with a selection of CVs from different case management companies, including ours at Bush & Co. Each CV provides a glimpse into the expertise and personality of the case manager assigned to your case.

In our CVs, you'll find a biography that shares insights about their experience, their location, and some may include a photo and testimonials to give you a sense of their exceptional qualities.

The subsequent steps will vary based on the nature of your injury, but one thing remains constant: everyone receives a comprehensive assessment. We believe in the power of face-to-face interactions, as they allow us to truly understand you as an individual. This assessment stage is crucial in tailoring our approach to your unique needs and goals.

To delve deeper into the assessment process and gain a better understanding of what to expect, we invite you to explore the dedicated page on our website. There, you'll find valuable information that will help you prepare and feel more at ease.

What to Expect at a Meet and Greet

At Bush & Co, we understand the importance of building a strong connection between you and your case manager. That's why we offer the opportunity for all clients (and their families, especially when working with children and young people) to meet our case managers before deciding whether they will be the perfect fit for your support.

During a meet and greet session, you have the chance to truly get to know your potential case manager on a personal level. It goes beyond just reading an online profile or CV. You can ask questions, explore their working style, and discover more about their unique skills and experiences. After all, finding the right match is key to establishing a productive and comfortable working relationship.

While a meet and greet is not mandatory, we genuinely believe it can make a world of difference. It's an opportunity for you to gauge the synergy between you and your case manager, ensuring a harmonious collaboration throughout your journey.

Discovering the Assessment Process: What to Anticipate?

During this important phase, your case manager will engage with you to gather a wealth of information and it's an opportunity for you to share your story openly and honestly. Your case manager is not only your guide but also your advocate, and the more they know about your unique situation, the better equipped they are to provide the support you need.

During the assessment, your case manager will inquire about your life before the injury and take the time to understand your current needs. By exploring these aspects, they gain valuable insights into the challenges you may face and the goals you aspire to achieve.

Once the assessment is complete, your dedicated case manager will compile all the gathered information into a detailed report – an Immediate Needs Assessment. This report serves as a comprehensive overview for your solicitor and/or insurer. It includes not only a thorough analysis of your circumstances, but also professional recommendations based on their expertise and experience.

Embarking on Case Management: What to Expect?

When your dedicated case manager arrives, they will take the time to connect with you and review the comprehensive report they have prepared. It's an opportunity to ensure that all the information is up to date and to discuss any changes that may have occurred since your last meeting.

During this visit, your case manager will walk you through the recommendations they have carefully created, encouraging an open dialogue to address any concerns or questions you may have. Together, you'll establish a plan that prioritises the key goals to work on. Sometimes, there may be multiple recommendations, and tackling them all at once can feel overwhelming. But your case manager will assist you in breaking them down into manageable, achievable goals.

These goals can cover various aspects of your life, depending on your specific needs. They may focus on improving your housing situation, addressing your therapy needs, enhancing your educational pathway, or even planning for a successful return to work. By tailoring the goals to your unique circumstances, your case manager ensures that your journey is centred around your aspirations and requirements.

Remember, the beginning of case management is a positive new chapter in your life, filled with possibilities and support. Your case manager is here to guide you every step of the way, making sure that you feel empowered and motivated to achieve your goals. Together, we'll navigate this journey, focusing on what truly matters to you.

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