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Discover the Power of
Case Management

Case Management Society UK define case management as:

....A collaborative process that involves assessing, planning, implementing, coordinating, monitoring, and evaluating the options and services necessary to meet an individual's health, social care, educational, and employment needs. It utilizes communication and available resources to promote quality cost-effective outcomes.

Bush & Co case managers wholeheartedly embrace the principles set forth by the Case Management Society UK and other respected organisations. When you partner with us, you can expect an exceptional level of support from professionals who genuinely care about your well-being. Our case managers will:

  • Assess you as an individual, taking into account your current circumstances and future aspirations. This comprehensive evaluation forms the foundation of a personalised plan designed to facilitate your successful rehabilitation journey. The plan will include clear, manageable goals tailored to your unique needs;
  • Commit to working with you throughout the process. They understand that rehabilitation is a deeply personal and often challenging experience, which is why they empower you to set the pace that feels most comfortable for you. Together, you will implement the plan, ensuring that each step aligns with your preferences and priorities;
  • Closely track your advancements, attentively addressing any evolving needs stemming from your injury. This adaptive mindset allows us to provide timely and responsive support, ensuring that you receive the care and assistance you require at every stage of your journey;
  • Coordinate all the necessary care and support services on your behalf. This encompasses accessing statutory services, arranging therapy and rehabilitation sessions, facilitating financial support, and even providing guidance on education, vocational opportunities, hobbies, and lifestyle choices.

Characteristics of your Case Manager

Our case managers are not only highly skilled professionals but also warm and approachable individuals. We believe in fostering a friendly and trusting relationship with our clients, creating an environment where you feel comfortable sharing your thoughts and needs. Our case managers are here to support you every step of the way, looking out for your best interests with genuine care.

To ensure the highest level of expertise, we handpick case managers who have a minimum of seven years of experience in a clinical role. Many of our exceptional team members have been with us for an extended period, accumulating extensive experience in the field of case management. Their wealth of knowledge and skill in this specialised area makes them well-equipped to guide and support you effectively.

We take pride in the diversity of backgrounds represented by our case managers and understand that each person's journey is unique, which is why we strive to match you with a case manager who comprehends your specific needs. Whether you're seeking assistance related to a particular profession or a specific injury, our vast network of case managers ensures that you receive support from someone who truly understands your circumstances.

Finding the Perfect Match

We have a meticulous process when selecting a case manager to ensure a seamless match. One of the key factors is their proximity to your location. By choosing someone close to where you live, we ensure they have a deep understanding of your community and the local services available. This proximity facilitates effective communication and a greater level of support tailored to your specific needs.

To aid in the selection process, your solicitor or insurer will provide us with important criteria, including your age and the nature of your injury. This allows us to narrow down the options and identify case managers who are well-suited to assist you on your journey to recovery.

We also offer "Meet & Greet" sessions, providing you with the opportunity to meet the case managers who have been carefully selected for you. We believe that establishing a strong rapport and feeling comfortable with your case manager is paramount, as they will become an integral part of your life. These sessions allow you to assess their approach, ask any questions you may have, and make an informed decision based on your personal comfort and connection.

Discover More About Our Case Managers

We understand the importance of getting to know your case manager and ensuring they are the right fit for handling your unique situation. That's why we provide you with multiple ways to gather more information and make an informed decision.

In addition to the opportunity of meeting the case manager in person, you can view their CV online to find out more about their clinical and case management experience. Simply visit our homepage and select Find a Bush & Co specialist. From there, you can choose to search for a specific specialist by name or browse for a case manager. If you opt for the latter, simply enter your postcode, and our search tool will display a list of case managers located near you which you can then filter further by age and injury type.

Find a Bush & Co specialst to suit your needs now

Eloise Ross

Case Manager


How You'll Be Treated by Our Case Managers

When it comes to your well-being, our dedicated case managers are committed to providing you with the utmost care and support. You can expect the following care from our team:

Putting You First: your rehabilitation, care, and support needs are our top priority. We will work closely with you, ensuring that your goals and aspirations are at the heart of every decision we make.

Empowering Decision-Making: whether it's creating a personalised rehabilitation plan, considering education options, or exploring social and leisure activities, we will provide you with the information and guidance you need to make informed choices.

Respect for You and Your Family: the utmost respect for you and your family, acknowledging your unique circumstances and cultural sensitivities. Your well-being is our shared concern, and we will create a supportive environment where you feel heard, understood, and valued.

Passion and Integrity: with unwavering integrity, we will act in your best interests and uphold the highest professional standards. You can trust that our team is dedicated to making a positive impact on your life, advocating for your needs, and facilitating your journey to recovery.

Open and Transparent Communication: we will work collaboratively with you and all parties involved in your support network, keeping you informed of decisions, plans, and outcomes, ensuring that you have a clear understanding of the progress being made.

Building Trust Through Listening: actively listen to your concerns, thoughts, and ideas, creating a space where you feel comfortable expressing yourself. We are here to support you, and your perspective is essential in tailoring our services to meet your evolving needs.