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Our Case Managers

Our case managers play a pivotal role in accessing statutory services, therapies, managing family dynamics and complex environments. We truly believe that a life changing injury isn’t the end; we rebuild hope, relationships, careers and the future.

As experienced clinicians with at least seven years’ experience, our catastrophic injury case managers (including Spinal Cord Injury, Acquired Brain Injury, limb loss and major trauma case managers) provide continuous support for a client on their rehabilitation addressing their physical, psychological and social needs.

By continuing to work in clinical roles, as well as being a case managers, our network of associates remain current with guidance including NICE and Public Health England, stay up-to-date with clinical best practice and remain in touch with statutory services and private provision in the best interests of the client within their area.

Our network of case managers are nurses, physiotherapists, social workers, occupational therapists and sports rehabilitation specialists and have specific knowledge and experience working with clients following major trauma including:

  • Acquired Brain Injury
  • Spinal Cord Injury
  • Amputation
  • Birth injury/developmental delay
  • Brachial Plexus
  • Cauda Equina
  • Hand and upper limb injury
  • Major trauma
  • Musculoskeletal
  • Complex Orthopaedic
  • Soft tissue injury
  • Spinal Cord Injury

Clinical leadership and guidance

We pride ourselves on developing and delivering training to our case managers which is enhanced by peer-to-peer networking and supervision as well as regular clinical audits. Within these clinical audits, case managers are able to seek a new perspective, discuss ways to move forward and share their clinical reasoning which enables them to best support their clients.

We also run a bespoke mentorship programme for our case managers covering core competencies and clinical specialties. It’s designed to bring out the best in our case managers and maximise the inherent value people bring to our clients and services. Within the programme, case managers are mentored throughout by senior, experienced case managers and clinical operations managers and are developed through CPD, guidance and frameworks to maintain the highest professional and ethical standards in how we conduct our case management services.

Our associate and employed case managers are led by Fiona Kenny, Head of Case Management and Rehabilitation and supported by clinical operations managers who supervise and provide support to case managers through case audits, case guidance and reviews including report quality checking.

The case guidance meetings in particular give our case managers the opportunity to discuss particular client’s needs and explore new perspectives and ways of approach to complex situations where there are barriers to engaging in rehabilitation.

Case Manager Case Studies

Matt Bushell

In the face of life-altering challenges, the right support can make all the difference and Matt’s efforts have helped transform the life of a 36-year-old client who tragically lost all his fingers in a work-related accident in 2019. Matt's dedication and expertise allowed him to oversee the case seamlessly from hospital admittance right through to successful case management discharge.

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Nichola Stokes

In the face of immense challenges, Nichola has shown unwavering dedication in transforming the life of a young client who experienced spinal cord and traumatic brain injuries following a car accident in 2020. The accident involved the child’s three older siblings and mother, and each has suffered physical and psychological trauma following the accident.

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Scott Hodder

Rebuilding your life after a traumatic accident and a life-altering transfemoral amputation can be an overwhelming and lonely journey. Following his involvement as a pedestrian in a road traffic collision in 2017, a young man faced a long road to recovery ahead. With the support of a compassionate and experienced case manager in Scott, he found the motivation and resolve needed to conquer every challenge and achieve his rehabilitation objectives.

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Daniel Whitlock

In 2019, an 18-year-old client experienced a life-altering car accident that resulted in traumatic brain injuries. Throughout the challenges of their recovery journey, Dan has offered unwavering support and guidance as the lead case manager and continues to guide the client on their journey back to the life they enjoyed before the injury.

View full case study

Meet our Case Managers

You can download the CV of all case managers through on online search tool and you can make an enquiry or instruction directly for them too.

If you’re not sure who you’d like to instruct you can search by client age, location and case manager profession and specialty.

Search for a Case Manager

Service guides

View and download a selection of our service guides.

Our service guides